Certified Care by Samsung Technicians

Samsung Care+ is provided by Samsung authoerized technicians who are trained to repair Samsung Galaxy devices.

Life Happens But Samsung Care+ Has You Covered

Enjoy peace of mind with Samsung Care+, a comprehensive one-stop device protection with extensive support services for your Galaxy device. You’ll stay worry-free beyond the standard warranty, with device insurance for accidental damage and extended warranty for your Galaxy device, plus support services for all Samsung devices in your home for up to 2 years. Whatever happens, our Galaxy technicians will work to help get you back on track.

Here's What Covered

Device Support Services

  • Free Pick up & Delivery

    We pick up your damaged device to repair and deliver back to you.

  • Repair Concierge Services

    Express doorstep delivery service for your smart devices and home appliances.

  • Technical Support

    24/7 access to smartphone diagnostic, troubleshooting support and user guides.

  • Protective Film Replacement

    Free protective film replacement redeemable along with repair concierge service.

Device Insurance

  • Accidental Damange

    Covers accidental physical damage.

  • Water Damage

    Covers acidental damage caused by water or other liquids.

  • Cracked Screen

    Replaces your cracked screen.

  • Device Replacement

    Replaces your device when it cannot be repaired.

  • Extended Warranty

    Covers mechanical and electrical defects during the second year.

Plans and Fees

Notes: Samsung Care+ prices are subject to change without prior notice. All prices indicated are subjected to SST. Device insurance is underwritten and provided by Tune Insurance Malaysia Berhad (TIMB). Customer may also choose to purchase a standalone device insurance product only. Find out more at any Samsung Experience Store near you. Device replacement will be provided in the case where the damage cannot be repaired, subject to TIMB approval. For more information, contact Samsung Care+ Hotline 03 9078 4999.

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How is Samsung Care+ Compare to Basic Warranty?

Buy Samsung Care+ with your new purchase

From our Urban webpage, select the Samsung Care+ plan for your new Galaxy and add it to your cart. Head to the checkout to buy your device and Samsung Care+ plan at the same time.

Add Samsung Care+ within 30 days of your purchase

Log in and input your IMEI number and select the Samsung Care+ plan for your device. Go to checkout to purchase your Samsung Care+ plan.

Visit Urban Republic near you to buy Samsung Care+

Urban sales expert will help you find out your device status and purchase Samsung Care+ at your nearest Urban Republic Store. Head to checkout to purchase your Samsung Car plan. Our sales expert will register your device through Samsung portal.

How to Claim Your Benefits With Samsung Care+

  • 1. Accidents happen

    If you are already a Samsung Care+ member, rest easy. We can restore your device quick and easy.

  • 2. We have you covered

    Pair text with an image to focus on your chosen product, collection, or blog post. Add details on availability, style, or even provide a review.

  • 3. No hassle, no worries

    Call Samsung Care+ Hotline 03 9078 4999 or visit your nearest Samsung authorises Service Centre within 14 days of occurrence or before Samsung Care+ plan expired, for authorised and convenient repair services provided by our trained professionals.

  • 4. Relax

    Have your device picked up and delivered to your doorstep for free.

Contact Samsung Service Centre Here

Tel: 03 9078 4999
Email: cs.my@careplus.co
Mon–Sun 9:00–18:00 (including public holiday)

Make a claim or check your plan, go to https://my.careplus.co

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It's Easy to Find Your IMEI Number

  • Method 1

    Dial *#06# from your phone. Your IMEI number will appear on your screen.

  • Method 2

    On your phone, go to Settings and then tap "About phone". Look for your IMEI number on the screen. Press and hold your finger on the IMEI number to copy it to your clipboard.

  • Method 3 (tablets only)

    Your IMEI, serial number and model number may be printed on the back of your tablet.

More details about Samsung Care+
Please refer to https://www.samsung.com/my/offer/samsung-care-plus/