SURE Service Plan

Protect your Apple devices

Why You Might Need It

Unforeseen accidents? Well that happens.

But what’s next is unforeseeable cost of repair that comes along with the damaged device. Here’s where SURE Service Plan comes in!

Get your favorite Apple Devices covered with “SURE Service Plan” where at a nominal fee, your device will eligible for physical repair or replacement for up to 24 months (From Purchase Date).

Want to Read More?

Select Devices type below and read more.

iPhone, iPad & Apple Watch

  • Valid only when purchased together with an iPhone / iPad / Apple Watch at Urban Republic.
  • T&C apply.

Mac

  • Valid only when purchased together with a Mac at Urban Republic.
  • T&C apply.

Terms and Conditions

  1. SURE Service Plan (SSP) is only purchasable, during the purchase of the new Apple device in store
  2. An “Added Fee” will be charged for Mac Hardware covered by SSP that suffer irreparable damage. A new Mac replacement will be provided however will NOT include Box Packaging or relevant peripherals.
  3. A “Top-Up Fee” will be charged, should the Repair / Replacement claim exceed the covered value (The Purchase Value of the Apple device).
  4. Each Service Repair Request will be subjected for approval.
  5. The added fee does not include an 8% Sales and Services Tax (SST)
  6. Other terms & conditions applies

SURE Service Plan (SSP) – Summary

Plan Purchase Eligibility​
The SURE Service Plan (SSP) can only be purchased at the time of buying a new Apple device in-store.​

Replacement Conditions

  • If the enrolled Mac hardware suffers irreparable damage, a replacement device will be provided. However, the replacement will not include original box packaging or relevant peripherals.​
  • An Added Fee will be charged for such replacements.​

Top-Up Fees​
​If the cost of repair or replacement exceeds the covered value (the purchase price of the Apple device), the Enrolled Subscriber must pay the difference as a Top-Up Fee to proceed with the Service Claim Request.

​Approval of Service Requests​
​Each Service Claim Request is subject to evaluation and approval by the appointed Authorised Apple Service Provider.​

Tax Exclusion​
The Added Fee does not include the 8% Sales and Services Tax (SST), which will be applied separately.​

Additional Terms​
​For complete details, please refer to the full Terms and Conditions available on the company’s website.

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Definitions

“Enrolled Device” means one Eligible Device purchased by you or one Replacement Device provided by us to you under the SURE Service Plan.

The Enrolled Device, designated by you at the time of enrolment and identified by the International Manufacturer’s Equipment Identification (IMEI), Electronic Serial Number (ESN) or Mobile Equipment ID (MEID), must be registered in your name, on the issued Cash bill to you.

“Eligible Device” means the wireless mobile device that we have designated as eligible for enrolment under the SURE Service Plan as set forth in the list of Eligible Devices and device tier available from us from time to time.

“Replacement Device” means a wireless mobile device (whether new or refurbished) of the same make, storage and model (but not necessarily colour), or if the same make, storage and model is not in stock or the production for the Eligible Device is discontinued by the original equipment manufacturer, the replacement device will be a different model of similar feature, functionality and fair market price to the Eligible Device at the time of the Service Request (but may not be the same brand or model), with the same operating system and will not be a model that is older than the Protected Equipment, which we will provide to you in the event of a Failure of the Eligible Device.

Replacement Equipment becomes Enrolled Device once it has been delivered to you or acknowledged receipt by you.

“The Plan” means the SURE Service Plan in which you have enrolled in which you are eligible for repair claim or replacement service (subject to approval)

“Switch - Authorised Apple Service Provider” means the location or locations that serve as a repair or replacement facility for the SURE Service Plan and supply replacements for Protected Equipment.

“Enrolled Subscriber” means Switch or Urban Republic customer who has accepted The Plan offered by Switch / Urban Republic and has paid all applicable fees due with respect to the Enrolled Device.

“Added Fee” means the amount the Enrolled Customer pays towards his or her approved service request.

“Service Claim Request” means the request for service that you file with us when your Eligible Device requires a physical repair / replacement.

“Physical Damage” means the damage on your device that requires a Service Claim Request