SURE Extended Warranty

Extend your warranty for just RM99 for the following year

How It Works

  • Get an Additional Year of Coverage

    Extend the warranty for one more year beyond the First Year Warranty Coverage.

  • Comprehensive Protection

    Covers manufacturer issues with your device.

  • Convenient Purchase

    Purchase at the same time as your device (iPhone / Apple Watch).

  • Exclusive Benefits

    Enjoy one-time FREE claim coverage from the Switch Authorized Service Center, applicable to either the core device or in-box accessories.

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SURE Extended Warranty

Terms and Conditions

The SURE Extended Warranty provides coverage for Apple-branded hardware products and Apple-branded accessories contained in the original packaging (“Apple Product”) against defects in materials and workmanship under normal use, as per Apple’s published guidelines.

1. Standard Apple Warranty
Apple warrants its Apple-branded hardware and accessories for ONE (1) YEAR from the original retail purchase date by the end-user (“Warranty Period”).

2. Extended Coverage
The SURE Extended Warranty extends the standard Apple warranty by an ADDITIONAL ONE (1) YEAR after the expiry of the first-year warranty coverage.

This extended protection includes ONE (1) FREE claim from a Switch Authorised Service Centre, applicable for either:
• Core device repair/replacement, or
• In-box accessory repair/replacement.

3. Purchase Requirements
The SURE Extended Warranty must be purchased at the same time as the device (applicable for iPhone or Apple Watch only).

What is Not Covered by SURE Extended Warranty

The SURE Extended Warranty does not apply to:

1. Non-Apple Hardware or Software
• Any non-Apple branded hardware products or software, even if packaged or sold with Apple hardware.
• Software distributed by Apple (including system software) is excluded.

2. Consumable Parts
Consumables, such as batteries, are not covered unless the failure is due to defects in materials or workmanship.

3. Cosmetic Damage
Scratches, dents, or broken plastic on ports unless caused by defects in materials or workmanship.

4. Third-Party Components
Damage caused by the use of third-party components or products that do not meet Apple’s specifications (Apple specifications are available at www.apple.com or in-store).

5. External Causes
Damage resulting from accidents, abuse, misuse, fire, liquid contact, earthquakes, or other external causes.

6. Non-Compliance with Apple’s Guidelines
Damage caused by operating the Apple Product outside Apple’s published guidelines.

7. Unauthorised Service
Damage from service or modifications performed by anyone who is not an Apple representative or an Apple Authorised Service Provider (AASP).

8. Unauthorised Modifications
Any Apple Product altered to change its functionality or capability without written permission from Apple.

9. Normal Wear and Tear
Damage due to normal wear and tear or the aging process of the Apple Product.

10. Tampered Serial Numbers
Products with serial numbers removed or defaced.

11. Stolen Products
Products reported as stolen or with security measures preventing access (e.g., passcode-locked devices). Claimants must provide proof of purchase to verify ownership.

12. Warranty Claim Submission
All warranty claims must be submitted to a Switch Service Centre. (https://shop.switch.com.my/pages/service-centre)