Frequently Asked Questions

Why is Urban Republic updating their website?

The new website will offer improved navigation, enhanced features, and a better overall shopping experience for our customers.

What do existing customers need to do?

The first thing existing customers need to do is register their member account on the new website. Instructions for account activation will be provided on the new website. Please register using the same email address you used on the previous Urban Republic website in order to retain your SURE Points.

Will my previous orders and account information be available on the new website?

Your account information, such as your name, email, and phone number, will be available on the new website once you activate your account. However, your order history will not be transferred. Do ensure you register an account using the same email address as per your previous membership.

Are there new features on the new website?

Yes, the new website will include several new features designed to enhance your shopping experience. These include improved product search, faster checkout, and better account management tools.

I am unable to find the product that I intend to purchase, what should I do?

If you can’t find the product you need on our website, please reach out to our customer service team via WhatsApp at 04-2023972 or email us at feedback@urbanrepublic.com.my

Can I still use my existing SURE Club voucher code on the new website? 

No, previous SURE Club voucher codes cannot be used on our new website. We apologize for any inconvenience and appreciate your understanding during this transition.

Will my loyalty points be affected?

Your SURE points will still be available on the new website, please ensure that you activate your account using the same email address you used to register for your previous membership.  

Please also note that SURE points earned at Urban Republic and Switch are managed separately. (Purchases at Urban Republic will award SURE points at Urban Republic only, and the same will apply for Switch.)

Can I transfer my points between Switch and Urban Republic?

Yes, you may transfer your points between Switch and Urban Republic, and vice versa, once the points transfer process is complete.

Why can't I see my SURE Points?

There is a possibility that your SURE points are being transferred. Some users may see a 0 points balance upon registration, please bear with us, your points will be transferred within 3 working days. 

Who can I contact if I need assistance?

If you encounter any issues or have questions during the update process, including complications activating your account, please contact our customer support team via WhatsApp/voice call at 04-2023972.


We reserve the right to amend or update these FAQs and any related terms and conditions at any time without prior notice. Please check this page regularly for any changes.