Definitions
“Enrolled Device” means one Eligible Device purchased
by you or one Replacement Device provided by us to you under the SURE
Premium Service Plan. The Enrolled Device, designated by you at the time of
enrolment and identified by the International Manufacturer’s Equipment
Identification (IMEI), Electronic Serial Number (ESN) or Mobile Equipment ID
(MEID), must be registered in your name, on the issued Cash bill to you.
“Eligible Device” means the wireless mobile device
that we have designated as eligible for enrolment under the SURE Premium
Service Plan as set forth in the list of Eligible Devices and device tier
available from us from time to time.
“Replacement Device” means a wireless mobile device
(whether new or refurbished) of the same make, storage and model (but not
necessarily colour), or if the same make, storage and model is not in stock or
the production for the Eligible Device is discontinued by the original
equipment manufacturer, the replacement device will be a different model of
similar feature, functionality and fair market price to the Eligible Device at
the time of the Service Request (but may not be the same brand or model), with
the same operating system and will not be a model that is older than the
Protected Equipment, which we will provide to you in the event of a Failure of
the Eligible Device. Replacement Equipment becomes Enrolled Device once it has
been delivered to you or acknowledged receipt by you.
“The Plan” means the SURE Premium Service Plan in
which you have enrolled are eligible for repair claim or replacement service
(subject to approval)
“Switch - Authorised Apple Service Provider” means
the location or locations that serve as a repair or replacement facility for
the SURE Premium Service Plan and supply replacements for Protected Equipment.
“Enrolled Subscriber” means Switch or Urban Republic
customer who has accepted The Plan offered by Switch / Urban Republic and has
paid all applicable fees due with respect to the Enrolled Device.
“Added Fee” means the amount the Enrolled Customer
pays towards his or her approved service request.
“Service Claim Request” means the request for service
that you file with us when your Eligible Device requires a physical repair /
replacement.
“Physical Damage” means the damage on your device
that requires a Service Claim Request
Terms & Conditions
SURE Premium Service Plan
1. Plan Overview SURE Premium Service Plan (2-Year Plan)
A comprehensive plan that provides service claim coverage for Apple devices
beyond the standard manufacturer’s warranty (physical damage), valid for 24
months from the date of purchase.
Months 1–24: Coverage includes service claims for
physical damage, subject to the device’s service coverage amount.
Months 13–24: Additionally includes extended warranty
coverage for manufacturer-related faults (no physical damage), subject to the
device’s service coverage amount. Service Claim Request can be made at anytime
during the 24 months period, and covers up to the Apple Device value (Upon
purchase)
2. What are the Eligible Device that can be subscribed to
SURE Service Plan or SURE Premium Service Plan?
iPhone / iPad / Apple Watch / Mac
3. Service Claim Request
A Service Claim Request can be made for any form of repair on the Enrolled
Device for physical damage, provided the device is present and verifiable.
Claims may be submitted at any time during the 24-month coverage period on the
selected plan. Each claim is subject to approval based on pre-service
diagnostics (refer to Sections 5, 6, 7, and 8), and is covered up to the value
of the device at the time of purchase, whichever comes first—either the service
coverage amount or the coverage period
Under the SURE Premium Service Plan, in Year 2, service
claim requests may also be submitted for manufacturer-related issues, including
faulty batteries and in-box accessories. These claims are covered without
additional fees, provided the issue is verified as a manufacturer defect.
If the approved repair or replacement exceeds the original
purchase value of the device, the enrolled customer may choose to proceed with
the service by topping up the difference. For all Physical or Water Damage
claims, each approved Service Claim Request is subject to a non-refundable
flat-rate Added Fee (refer to Section 8).
The SURE Premium Service Plan allows multiple claims per
year, with the total claim value capped at the original purchase price of the
device for each respective year. There is no carry-forward of unused claim
value from one year to the next.
We will require you to provide proof of purchase for the
Enrolled Device and/or your government-issued photo ID, a copy of your wireless
bill, and/or other documentation or information as reasonably necessary to
establish your identity and right to Service Claim Repair.
4. Manufacture’s Warranty
The SURE Service Plan complements with the Apple manufacturer’s warranty,
which is typically valid for one year from the purchase date of the Apple
device. Please refer to the manufacturer’s warranty provided with your wireless
mobile device or through the manufacturer’s website to understand what
protection is offered and the duration of the manufacturer’s warranty.
The Year 2 Extended Warranty (13 to 24 months) under the
SURE Premium Service Plan covers manufacturer-related issues only, including
faulty batteries and in-box accessories with no physical damage involved.
5. Eligible Claims
i) Physical Damage Repairs: Service claims can be made for any repair of
physical damage on the enrolled device, provided the device is present and the
serial number can be retrieved and matches the serial number registered on the
proof of purchase.
ii) iPhone Camera Laser Damage: Although damage caused by
negligence is generally not covered, the company allows a one-time added fee
waiver for iPhone camera laser damage. However, the repair will still be
deducted from the policy’s service coverage amount. From the second instance
onward, added fee will apply until the service coverage amount is fully
utilised.
iii) iPhone Front Display Crack: The first repair for iPhone
front display crack comes with a free added fee (no added fee charged).
However, the claim will still be deducted from the policy’s service coverage
amount. From the second instance onward, added fee will apply until the service
coverage amount is fully utilised.
iv) Mac Screen Crack: The first Mac screen crack repair is
eligible for a one-time added fee waiver, but the repair will still consume
part of the service coverage amount. Added fee will apply from the second
instance onward until the service coverage amount is fully utilised.
v) Manufacturer Issues (Year 2 – SURE Premium Service Plan
only): In the second year of the SURE Premium Service Plan, claims may also be
submitted for manufacturer-related issues affecting the enrolled device or its
default in-box accessories. These claims are not subject to added fees, but
will utilise the service coverage amount allocated for that coverage year,
based on the value of the device at the time of purchase.
6. Non-Eligible Claims
i) Negligence: Damage caused by negligence, except for the camera laser
damage (Refer to No 5.ii)
ii) Unauthorised Repair: During the Service Claim Request
diagnostic phase, should your Enrolled Device be detected to have underwent a
repair from any unauthorised service repair or contains non-original Apple
parts, the appointed Authorised Apple Service Provider has the right to refuse
to proceed with the Service Request & return the Enrolled Device back to
the Enrolled Subscriber.
iii) Stripped Security Screws: The device with the stripped
security screws condition is ineligible for any service claim.
iv) Cosmetic damage: Including scratches, dents,
discolouration & etc, is not covered under this plan.
7. Locked Device
If you file a Service Request, we will ask you at the time you file your
Service Claim Request to disable any locking feature on your Enrolled Device,
such as the “Find my iPhone”.
If you fail to disable the locking feature, we may, in our
sole discretion, decline to approve your Service Claim Request. You may avoid
having your service request denied by disabling the locking feature on your
protected equipment at the time you file your service request.
8. Added Fee
A non-refundable Added Fee applies to each approved Service Claim Request.
The Added Fees are applicable to each approved Service Claim Request and are
payable to the appointed Authorised Apple Service Provider.
You will be informed at the time you submit your Service
Claim Request of the applicable Added Fee.
9. Policy Changes
The company reserves the right to change these terms and conditions at any
time without prior notice. Revised terms and conditions will be posted on the
company’s website immediately. Please check the website regularly to stay
informed of any changes.
