Defective Items

Individual product will have its own manufacturer warranty period & each product will have its warranty period judged individually, irrespective of if the products were originally ordered in a group.

Apple / Samsung / Huawei / Oppo / Vivo / Xiaomi / Realme Branded Products

If you discover what is believe to be a product defect for any of the branded product that you have purchased above, please reach out to (feedback@urbanrepublic.com.my) or the nearest Urban Republic outlet.

Such a defect, if any, is covered under the terms of your product’s warranty. Please refer to the warranty information and other supporting documentation that came with your product.

Third Party Products

If you discover what you believe is a product defect for any third-party product, please refer to our nearest Switch Outlet or to (feedback@urbanrepublic.com.my)